FA
Alerts & Incidents
Every automated detection routed to the right supervisor, with a full audit trail of what was done about it.
Open now
7
Avg. response time
9m 12s
Resolved today
34
Auto-calls placed
11
Repeat offenders
5
All open7
Critical3
Unassigned4
Acknowledged2
Resolved today34
Snoozed1
| Alert | Severity | Rider | Raised | Age | Status | Owner | Actions |
|---|---|---|---|---|---|---|---|
Driver separated from running vehicle KWT 42-1198 · Salmiya Blk 4 | Critical | IK Imran Khan | 14:02 | 18 min | Open | Yousef Salem | |
No check-in — auto-call escalation KWT 55-1204 · Khaitan | Critical | BA Bilal Ahmed | 14:08 | 12 min | Calling (2/3) | Abdullah Mutairi | |
Driver separated from running vehicle KWT 38-7741 · Hawally | Critical | SB Suresh Babu | 14:09 | 11 min | Open | Yousef Salem | |
On duty without Talabat login KWT 72-5540 · Jabriya | High | KH Kamal Hossain | 13:56 | 24 min | Acknowledged | Hessa Al-Ajmi | |
Unusual fuel volume — 41.2 L on motorcycle KWT 33-9087 · Al-Rai | High | RS Ravi Shankar | 13:20 | 1 h | Under review | Finance | |
Idle more than 45 minutes on duty KWT 51-3320 · Farwaniya | High | RN Rajesh Nair | 13:46 | 34 min | Open | Abdullah Mutairi | |
Work visa expires in 6 days — · — | Medium | AR Ahmed Rahman | 09:00 | 5 h | Mandoob notified | Mandoob | |
Invoice OCR mismatch — rider amount vs. receipt KWT 12-6678 · Fahaheel | Medium | FI Faisal Iqbal | 11:40 | 2 h | Needs review | Finance | |
GPS signal lost for more than 20 minutes KWT 55-1204 · Unknown | Medium | BA Bilal Ahmed | 13:41 | 39 min | Open | Abdullah Mutairi | |
Emergency sick leave submitted — · — | Low | SK Sunil Kumar | 10:15 | 4 h | Pending approval | Hessa Al-Ajmi | |
Early check-out — 42 min before shift end KWT 88-3312 · Mangaf | Low | TM Tariq Mahmood | Yesterday | 1 d | Resolved | Yousef Salem | |
Asset not returned — delivery bag — · Warehouse | Low | NH Noor Hassan | Yesterday | 1 d | Resolved | Ops Admin |
Showing 12 of 41
Alerts by type — last 30 days
Escalation ladder
Applies to missed shift login
Step 1 · immediately
In-app high-priority notification
Persistent full-screen alert on the rider device, requires acknowledgement.
Step 2 · +5 minutes
Automated voice call
Configurable recorded message played to the registered number. Up to 3 attempts.
Step 3 · +10 minutes
Supervisor notified
WhatsApp + dashboard alert to the assigned team supervisor.
Step 4 · +20 minutes
Operations Manager escalation
Rider flagged Late / Not Logged In on the ops board; incident recorded against the rider file.
Closure
Auto-resolve on compliance
Alert closes automatically when the rider checks in and confirms platform login.